Pivip Privacy Policy — Your Data Is Safe With Us

Pivip is an online gaming and entertainment platform for members in Bangladesh. We connect with you through the pivip.ws website and all services under it. This Privacy Policy applies to the following:

• When visiting the pivip.ws website.
• During account registration and login.
• While playing any game or placing a bet.
• During deposits, withdrawals, or other financial transactions.
• Hours you can reach our support team.
• When participating in promotions or bonus programs.

This policy also applies to visitors who browse the website without creating an account. By accessing pivip, you are covered under this Privacy Policy.

Pivip only collects information that is necessary to provide our services and improve your experience. The three main categories of data we collect are detailed below.

A. Information You Provide Directly

• Full name and date of birth.
• Mobile number and email address.
• Residential address.
• National ID or passport number (for KYC verification).
• Payment account details (bKash, Nagad, Rocket numbers).

B. Automatically Collected Data

• IP address & device type.
• Browser type and operating system.
• Date, time, and list of pages visited on the site.
• Gaming history and transaction logs.
• Cookie & local storage data.

C. Information from Third Parties

• Transaction confirmation data from the payment gateway.
• Identity verification results from our KYC verification partner.
• Risk assessment data generated by the fraud prevention system.

Pivip uses collected data only for lawful and specific purposes — no data is used unnecessarily. The main purposes are outlined below:

• Service Delivery: To manage your account, process transactions, and ensure a smooth gaming experience.
• Identity Verification: To verify a member's age and identity during the KYC process.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Contact: To send important updates, transaction confirmations, and support communications.
• Marketing: To send you relevant offers and promotions based on your preferences (subject to your consent).
• Improvement: Used in analytics to improve site experience and service quality.
• Legal Obligation: To comply with applicable laws and regulatory authority directives.

Pivip retains your data only for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal requirements.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Pivip never sells your personal data. However, limited information may be shared with trusted partners to operate our services. In every case, only the minimum necessary data is shared.

Data Sharing Scope

• Payment Processors: bKash, Nagad, Rocket, and other payment gateways — solely for processing transactions.
• KYC Partner: Identity verification services — for identity verification purposes only.
• Game Software Provider: Only the minimum data required to operate the games.
• Technology Service Providers: Cloud hosting, data analytics, and cybersecurity services.
• Law Enforcement: Where required by court order or legal obligation.

Pivip uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of Cookies We Use

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Remembering your language and settings.
• Analytics Cookies: Collecting site usage statistics — you can turn this off.
• Marketing Cookies: Displaying relevant advertisements — subject to your consent.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

As a pivip member, you have specific rights over your personal data. We fully respect these rights and are ready to assist with any request.

Pivip strictly does not collect information from or provide services to anyone under the age of 18. Our registration process includes an age verification step.

• Date of birth is verified at the time of registration.
• In suspicious cases, age verification via KYC documents will be required.
• Any account identified as belonging to a minor will be closed immediately.
• Related transactions and data will be securely deleted.

Pivip uses international-standard cybersecurity technology to protect your data. Our security team monitors systems around the clock, ready to respond to any threat.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Advanced firewall and DDoS protection.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Data Encryption: Sensitive data in storage is kept in encrypted form.
• Access Control: Staff access to data is strictly limited and logged.

Pivip reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• You will be notified in advance at your registered email address for any significant changes.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• You have the right to close your account if you disagree with our terms.

For any privacy-related questions or concerns, please get in touch with us: